Terms and Conditions of Service

Acceptance of Terms

This website is owned and operated by Tyche Payment Solutions Private Limited, Please read these terms of use before using this website.

By accessing and using this site, you accept these terms of use, the privacy statement, notices and disclaimers (collectively the “Terms of Use”) and your use of this site is subject to the Terms of Use. Where you represent another person or entity when accessing and using this site, you warrant that you are authorised to accept these Terms of Use on behalf of that other person or entity.

From time to time, Tyche Payment solutions may modify these Terms of Use by posting modified Terms of Use on this website. Any amendment is effective from the date it is posted on this website. Any terms and conditions proposed by you are expressly rejected by Tyche Payment Solutions and are of no force and effect.

Transaction Disputes

Transactions may be disputed anytime within up to 120 (one hundred twenty) days, from the date of transaction by a buyer, as per the Card Payment Network Rules. Disputes resolved in favour of a buyer may result in reversal of payment to such buyer ("CHARGEBACK"). In the event of rejection/ suspension of payments to the seller, chargebacks, refunds and/or any other dispute relating to the transactions contemplated under these Terms of Use ("DISPUTED TRANSACTION"), on any grounds whatsoever, we will forthwith notify the seller of the same.

On such notification the seller will conduct an internal review of such matter and will, within 5 (five) working days from receipt of notification, respond to us in writing either:

  • Requesting us to refund Refund Request the payment received by the seller in respect of such Disputed Transaction Refund Monies; or
  • Providing us with a statement explaining how the Disputed Transaction is not warranted, together with all documentary evidence in support of contesting such Disputed Transaction.

All refunds shall be made to the original method of payment. In the event that the seller provides a Refund Request to us or fails to contest such Disputed Transaction within the aforesaid 5 (five) working days or contests Disputed Transaction without providing supporting documentation to us, payment service providers, Card Payment Network and/ or issuing institution's satisfaction, we will be entitled to recover the Refund Monies from credits subsequently made to the escrow account with respect to payments made by the seller's buyers.

In the event that we are unable to recover the Refund Monies as aforesaid, due to the amounts credited to the escrow account being lower than the Refund Monies, Tyche shall be entitled to recover such Refund Monies (or any part thereof) from the User by (i) raising a debit note in respect of such monies; and/ or (ii) setting-off the remaining Refund Monies against the future payables to the seller and refund the same to the respective buyers. The seller will be liable to make payment of the Refund Monies or part thereof which has not been recovered by us forthwith. It is hereby agreed and acknowledged by the parties that the Fees charged by us in respect of the Disputed Transaction will not be refunded or repaid by us to the seller, buyer or any other person. Further, the Chargeback will be provided within 1 (one) week of the transaction and maximum amount of the Chargeback payable by Tyche to the buyer will be the value of the transaction only.

Chargebacks

A Chargeback Shall Mean A Transaction That Is Uncollectible And Returned To Service Provider/ Tyche By User/ Payee Or Acquiring Bank For A Refund To The Concerned Payer / User Due To Any Of The Following Reasons:

(A)Any Payment Which The User/ Payer Refuses To Honour Or Demands A Refund Of Because The Products Purchased Or The Delivery Thereof, Was Not As Promised Or Was Defective, Deficient, Incomplete And /Or Unsatisfactory For Any Reason Whatsoever, Or That Payment For The Same Has Already Been Made.

(B)Any Payments By A User/ Payer Using The Services, Which Is Returned By The Acquiring Bank For Any Reason Whatsoever.

(C)Any Charge/Debit Arising Out Of Any Alleged Hacking Breach Of Security Or Encryption That May Be Utilized By Service Provider/ Tyche/ Payee From Time To Time.

(D)Any Transaction That Is Unsuccessful.

As A Result Of The Rapid Nature Of Movements Of Funds, Once A Payment Has Been Initiated Through The Services, It May Not Be Possible To Retract The Same Using The Services. If User Wishes To Attempt To Chargeback/ Retract A Payment, He Must Notify His Bank And Tyche Immediately And Provide All Required Information. Tyche Cannot However Guarantee That The Payment Will Be Retracted. It May Be Possible To Charged Back/ Retract A Payment In Case Of A Payment By Debit/ Credit Card, If The Instruction Is Given To User’s Bank And Tyche Within The Prescribed Time. However It Would Not Be Possible To Do So In Case Of Any Other Mode Of Payment.

In The Event Of A Chargeback Situation Arising In Case Of Any Products Purchased By A User Or Payer, For Which Payment Has Not Yet Been Made To The Payee Or User By Service Provider, The User Or Payer Shall Be Advised By Tyche To Resolve The Issue With The Payee Or User Or Service Provider And Tyche Shall Then Settle The Payment In Accordance With The Solution Agreed Upon By The Parties.

In Such Event, If The Payee And The Payer Are Unable To Arrive At A Satisfactory Resolution Of The Problem, Tyche/ Service Provider Shall Be Entitled To Make A Direct Credit To The Disputing Payer’s Account For The Disputed Amount. Such A Debit To The Payee’s Account And The Direct Credit To The Disputing Payer’s Account Shall Not Be Disputed By The Payee In Any Manner Whatsoever. In The Event Of The Payee And The Payer Arriving At A Settlement, Tyche/ Service Provider Shall Deal With The Said Monies In Accordance With The Terms Of The Settlement Arrived At.

In The Event Of A Chargeback Situation Arising In Case Of Any Products Purchased By A User/ Payer, For Which Payment Has Been Made To The Payee/User / Service Provider, The User/ Payer Shall Be Advised To Resolve The Issue With The Payee/User / Service Provider And Shall Then Settle The Payment In Accordance With The Solution Agreed Upon By The Parties.

Tyche Shall Not Be Responsible To Make Payments In Respect Of Any Chargeback Unless It Has Received The Requisite Amounts From The Concerned Acquiring Bank/ Service Provider/ Payee/ User. Tyche Shall Not Be Responsible For Any Claims, Disputes, Penalties Arising In Connection With Such Chargeback, Tyche Shall Be Indemnified Against The Same. In The Event Of The Receipt By Tyche Of An Amount Of A Chargeback From The Acquiring Bank / Service Provider, Tyche Shall Pass On To User/ Payer Such Amount Received By Them Within 7 Days.

In The Event That The Parties Have Agreed That User/ Payer Is Entitled To Chargeback Any Transaction, Tyche May At Its Discretion, Give Effect To Such Chargeback Entitlement In Any One Or More Of The Following Methods:

(A)Deduction Of The Relevant Amount Or Any Part Thereof From Any Amounts To The Payee;

(B)Billing The Concerned Party For The Relevant Amount Or Any Part Thereof.

Cancellation and Refund Policy:

If we find the account inactive for more than 120 days (for all services), we will proceed with deactivation. Pending dues to be collected from the merchant.

Setup fees once paid will not be refunded except for cases rejected by Basispay due to KYC/Risk validation which will be refunded after Validation charges.

KYC and Risk validation can also be reviewed anytime by Basispay team even after commencement of the services and will be revalidated at least once in every year. Any charges pertains to this will be collected from the merchant with prior notification.


Privacy Policy


Our commitment to privacy

Protecting consumer privacy is very important to us. Our online Privacy Statement is available to inform you about our use and disclosure of personal information collected through this website on or after the effective date shown above.

We believe that information used responsibly benefits consumers and the economy, whether it is information we house on behalf of consumers conducting transactions or information we collect on behalf of our business clients.

For example, we use consumer information every day to ensure fast and accurate processing of thousands of electronic transactions. In addition, we strive to better serve our customers by offering goods and services that we believe fit their needs and interests.

When identifying an opportunity, we may use aggregated consumer information in an effort to identify customers who may be interested in that opportunity. These policies guide us in the collection and use of information as well as setting our employee's responsibilities in protecting your privacy. We use personal information about consumers, customers and users only in a manner consistent with these policies.

Cookies

A "cookie" is an identifier that we transfer to users’ computer hard drive through users’ web browsers to

enable our systems to recognise users’ browsers and interact more efficiently with customers’ and users’ computers. This website uses cookies only to aggregate information about the pages that users visit so that we can update and redesign this website, as necessary, in order to provide you with the most useful information.

We do not disclose domain name or aggregate information to third parties other than related bodies corporate and vendors who assist us with this website and who are under strict confidentiality requirements.

Collection of personal information

The nature of the personal information we collect about you online is generally comprised of your name, mailing address, e-mail address phone number, the company you represent and is strictly limited to the information that you voluntarily provide to us and that is collected by use of Cookies as described above. We use the personal information you supply to us on this website to Contact you so that we can provide you with

the information you have requested, assess and process any application you make for services, provide services to you and administer services provided to you, Perform our administrative operations, including accounting, risk management, record keeping, archiving, systems development and testing, credit scoring and staff training; and

Validate the user’s rights to view the information provided.

We also may use and hold personal information, which is provided to us in connection with services that you request, for the purposes (as relevant) of:

Complying with legislative and regulatory requirements or as otherwise permitted or authorised by law;

Considering any other application you may make to us;

Managing our rights and obligations in relation to external payment systems eg credit card schemes and debit payment schemes;

Conducting market and customers satisfaction research;

If you provide incomplete or inaccurate information to us, we may not be able to provide you with the services you are seeking.

Use and disclosure of personal information

Information collected by us in relation to electronic transactions is used to process those transactions and so will be disclosed to the parties to the transaction, their respective financial institutions and third parties involved in the transaction chain.

Other information is used to provide and administer the provision of services to you, managing our rights and obligations under contracts and at law, systems development and testing, in connection with alliance arrangements and identifying and marketing the products or services provided by us, our related bodies corporate or alliance partners that we think may be of interest to you and telling you about them. If you do not want to receive this information, please let us know.

In common with many other businesses, we use agents and other third parties to conduct certain activities on our behalf and provide certain services to us. For this purpose, we may need to provide these third parties with your personal information.

The types of organisations to which we may disclose customer’s, consumer’s or user’s personal information includes:

Our agents, contractors and external advisers whom we engage from time to time to carry out, or advise on, our functions and activities and you authorise them to seek disclosure of your credit information for this purpose;

Your agents and contractors, including your referees and your legal or financial advisor, executor, administrator, trustee, guardian or attorney if you authorise them in writing to seek disclosure of this information;

In addition, we may be required or permitted by law to use and disclose your personal information, (such as disclosures to law enforcement bodies and government agencies to prevent fraud or other malicious activities).

Commercial Electronic Messages

By giving us your electronic address/account, you consent to us sending to you commercial electronic messages in order to provide you with information and tell you about products and services, including those of third parties, which we consider may be of interest to you.

You warrant that you have authority either as or on behalf of the relevant electronic account holder to provide this consent and that we may continue to send commercial electronic messages to you addresses until you withdraw your consent.

We are committed to protecting the confidentiality of personal consumer information

We limit access to your personal information to those of our employees and employees of our related bodies corporate and our alliance partners who need your personal information to fulfill their business responsibilities. Such employees must adhere to our privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal.

Our service providers and other outside contractors are subject to contractual requirements to ensure that your personal information is safeguarded.

Security Safeguards

Security is a priority. We employ appropriate measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

These may include, among others, encryption, physical access security and other appropriate technologies. We continually review and enhance our security systems as necessary. As such, we may ask you to identify and authenticate yourself when accessing this website or when dealing with you through other media. We are not responsible for any information that may be lost if we terminate your browser session during prolonged periods of inactivity whilst accessing this website.

Privacy Consent

We may use and disclose personal information provided to us about users, customers and cardholders to third parties as described earlier in this Privacy Statement.

Where we collect information through this website, you will be asked whether you consent to the use and disclosure of your personal information as described earlier in this Privacy Statement. To change your selection, update your contact details or retrieve and change your registration information, please contact us using the contact details shown on this website. We hold ourselves accountable to our privacy principles.

General

We are committed to meeting the highest standards for our privacy program.

To that end, we have appointed a senior official, who serves as the company-wide officer with responsibility for the administration and implementation of our privacy program.

The privacy officer, working closely with individual business units, is responsible for: 

Administering employee privacy training and employee compliance related to our privacy policies;

Conducting periodic assessments of our compliance with our privacy policies, as well as specific implementation policies and procedures.

The contact details for our privacy officer are:

Tyche Payment Solutions Pvt Ltd, Regd. Off: New No.9, Old.No.11, 1st Floor, Palayakaran Street, Kalaimagal Nagar, Ekkaduthangal, Chennai – 600032. Support@tychepayment.com & Phone:

We may alter this Privacy Statement as needed for certain products and services and to abide by local laws or regulations. We reserve the right to amend or modify this Privacy Statement from time to time. We urge you to review this Privacy Statement whenever you visit in order to obtain the most current statement.

Intellectual Property

All present and future rights in and to trade secrets, patents, copyright, trademarks, service marks, know-how and other proprietary rights of any type arising at law, including rights in and to all applications and registrations relating to this website (including but not limited to all data contained on this website relating to you and your associated customer (“Data”), information, text, look and feel, material, graphics, software and advertisements) (the “Intellectual Property Rights”) shall, as between you and us, at all times be and remain the sole and exclusive property of Tyche Payment Services. You assign upon creation all Intellectual Property Rights to us.

You do not acquire any rights or licences in or to the Intellectual Property Rights, this website and materials contained within this website other than the limited right to use this website in accordance with the Terms of Use.

Revisions of Data

You and Your associated customer are responsible for all revisions to the Data executed by you. You accept responsibility as a representative of your Associated Customer and represent your Associated Customer in all access and use of this website. You acknowledge and agree that

Tyche Payment Solutions relies in good faith on any revisions to the Data executed by you and does not take any steps to verify the accuracy of any revisions to the Data executed by you.


Disclaimer


Whilst Tyche Payment Solutions has and will continue to make great efforts to include accurate and up to date Content on this website,

Tyche Payment Solutions makes no warranties or representations, express or implied, as to the accuracy or completeness of the Content contained or referenced therein and all Content is provided to you “as is”. Any warranties regarding the Content or other services provided, which may be implied by law, statute or otherwise are excluded to the fullest extent permitted by law.

You agree that your use of this website is at your sole risk and acknowledge that this website and anything contained within this website, including but not limited to, Content, services, goods or advertisements are provided in their then state and condition, subject to all latent and patent defects. Tyche Payment Solutions does not warrant that this website is compatible with your equipment or that this website is free from errors or viruses, worms or “Trojan horses’ and is not liable for any damage you may suffer as a result of such destructive features. You agree that Tyche Payment Solutions, its suppliers and its third-party agents shall have no responsibility or liability for Any fault, inaccuracy, omission, delay or any other failure in this website caused by your computer equipment.

Links to Third Party Websites

The content of other websites, services, goods or advertisements that may be linked to this website is not maintained or controlled by Tyche Payment Solutions. Tyche Payment Solutions is therefore not responsible for the availability, content or accuracy or privacy practices of other websites, services or goods that may be linked to, or advertised on, this website.

Where this website contains hyperlinks to websites operated by third parties these linked websites are not under the control of Tyche Payment Solutions and Tyche Payment Solutions is not responsible for the contents of any linked website.

You link to any such website entirely at your own risk.

Tyche Payment Solutions does not: Make any warranty, express or implied, with respect to the use of the links provided on, or to, this website;

Make any endorsement, express or implied, of any other websites, services, goods or advertisements that may be linked to this website.

Tyche Payment Solutions is also not responsible for the reliability or continued availability of the telephone lines, wireless services, communications media and equipment you use to access this website.

Limitation of Liability

As the Internet relies on telecommunications services, Tyche Payment Solutions cannot guarantee that this website will always be available or free from fault, errors or viruses. The Terms of Use govern our provision and your use of this website.

Tyche Payment Solutions liability for the provision of this website and the goods and services via this website is limited to supplying the services again or reinstating the availability of the website or paying the cost of having the services supplied again or in the case of goods, re-supplying the goods or replacement goods or paying the cost of having the goods supplied again.

You agree that you use this website at your sole risk. You agree that any Content downloaded by you is done so entirely at your own risk and you shall be solely responsible for the consequences of downloading any such Content.

Under no circumstances shall Tyche Payment Solutions be liable to you for any amount (if any) in excess of any fee payable by you for the right to use this website.

Responsibilities of Use

You acknowledge and agree that you are responsible for:

  1. At the request of Tyche Payment Solutions, providing such information and assistance as are reasonably required by ICICI Merchant Services in order for Tyche Payment Solutions to meet its obligations under these Terms of Use
  2. Complying with all reasonable directions and instructions of Tyche Payment Solutions in relation to your use of this website provided prior reasonable notice is given to you of any of the same
  3. Taking every reasonable precaution in the use of this website to prevent contamination and diffusion of any software or hardware contamination including viruses, worms or “Trojan horses”
  4. The accuracy of revisions to the Data (and for the avoidance of doubt such responsibility shall be solely your responsibility)
  5. Taking every reasonable precaution to ensure that access to this website and the Data is restricted to those persons (including subcontractors and agents) who are authorised users of this website
  6. Not sharing your customer id number and password (if applicable) with any third party
  7. Changing your password (if applicable) on a regular basis; and
  8. Using this website in accordance with all applicable laws and regulations.

Suspension or Discontinuation

Tyche Payment Solutions may at any time, without liability, suspend or discontinue the operation of this website generally or your access to or operation of this website.

Governing Law

The Terms of Use shall be governed and construed in accordance with the laws of Chennai, India. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Chennai, India and the courts, which have jurisdiction to hear appeals from them.

Social Media Policy

Compliance with terms below is mandatory prior to distribute content (by posting or reference) with regards to Tyche Payment Solutions on Social Media.

  1. All social posts or references must be in full accordance with the governing Terms and Conditions for external use, as well as our Privacy Policy and Disclaimer.
  2. When posting graphics content in relation to Tyche Payment Solutions products and services, all external users must adhere to Tyche Payment Solutions Brand Design feel as it appears on the official website.
  3. Honesty and transparency are important values that we share with our partners, please make sure you use your real name and, if applicable, state your relationship with Tyche Payment Solutions.
  4. When content is posted to non-business entity social accounts – or on external user’s personal social accounts – the views expressed must be reinforced at all times to state that they are the account owner’s ones and do not necessarily reflect Dalberry’s business representatives official voice.
  5. Unless particular authority is provided as entitlement to commit Tyche Payment Solutions to any kind of business action – and proof of this authority provision may be provided per request – no external user may bind Dalberry to legal commitment in their posts or references.
  6. All content posted in relation to Tyche Payment Solutions business must be professional, non-discriminatory, politically correct and respectful of all other entities participating in the conversation or connected to the context.
  7. Confidential and/or sensitive information that may be provided to external users during their collaboration with Tyche Payment Solutions is protected by the Privacy Policy posted online and the Non-Disclosure Agreement signed. This information may not be distributed on social media channels. This information includes, but is not limited to specific product and technology-specific features; personally identifiable information (such as telephone numbers, IDs information, financial information) of the company’s employees, partners, customers, or vendors; or other business-related confidential or proprietary information.
  8. Tyche Payment Solutions branding elements such as trademarks, copy, logos, imagery are protected by the Copyright and Intellectual Property Laws.
  9. External users may not post social content or reference that contains defamatory, discriminatory or harassing language or graphics, nor content or reference that is in violation of Tyche Payment Solutions policies against discrimination, harassment, or aggression based on age, race, sex and sexuality, ethnicity, religion, nationality, disability, or other protected class, status, or characteristic.
  10. Defamatory activities in regards to Tyche Payment Solutions are subject to legal proceedings, as allowed by local laws.

Complaints Policy

Our core value: commitment

Delivering reliable, customized and warp-speed customer complaint is our mission and as a consequence, this is the main asset we focus on developing.

Dialogue is key to solidifying a relationship with our customers. Should you experience dissatisfaction with regards to Tyche Payment Solutions services, please do notify us immediately and we will investigate the incident.

In the event that a customer or potential customer has a complaint regarding any of the payment service and/or product provided by Tyche Payment Solutions, we advise them to contact us by using the email address provided below.

Signalling and sorting out issues

Customers or potential customers can report issues immediately at the email address support@tychepayment.com When submitting your query or complaint, try to provide the context of your issue as well as the nature of the problem (technical, functionality, accuracy, compliance, etc…).

Tyche Payment Solutions representatives will promptly analyse your complaint and get back to you for additional required information or to present feedback and proposed solutions (where applicable).

After the Customer Complaint department receives the complaint, a written acknowledgement will be provided, along with a Complaint number, within 2 business days starting from the day the complaint was received. Business days are from Monday to Saturday.

How to initiate a formal complaint?

As we place great emphasis on speed, we have instated a quick procedure to sort out issues you signal by email at Support@tychepayment.com

However, due to the fact that every single current or potential customer is important and valuable for us and in order for Tyche Payment Solutions to deliver an efficient and professional service when dealing with more complex issues regarding complaints to our services, these types of problems are subject to a formal complaint procedure.

If you consider that following the course of action recommended failed to provide you with a satisfactory outcome for the issue you raised by the standard procedure outlined above, please address an email to our Customer Complaints representative. Please note that you should expressly formulate your request for the complaint outlined to be subject to Tyche Payment Solutions formal complaint process.

The customer or potential customer can send us a formal complaint by clicking this link or by sending an email to support@tychepayment.com with the subject “Formal Complaint”.

A clear description of the complaint and details about the outcome that the customer believes it would be the correct one; Attach any documents that may aid you in the process of sorting out the possible issue.


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